Product Care & FAQs

Bath Products

Am I putting bleach in my wash?

It is quite possible that you are adding bleach in your wash without knowing it. Bleach comes in a number of forms, and have simmilar properties. Many commercialy available laundry detergents contain bleaches without being labeled specificly.

Some pre wash water treatments also contain bleach. You may be doubling up the dose of bleach without ever adding "bleach" to your wash.

Names to look for..

  • Sodium Percarbonate
  • Hydrogen peroxide
  • Sodium carbonate
  • Hydrogen peroxide
  • Sodium carbonate peroxyhydrate
  • Sodium hypochlorite

The properties of Sodium hypochlorite bleach that make it effective for removing stains also result in cumulative damage to organic fibers such as cotton, and the useful lifespan of these materials will be shortened with regular bleaching.

The sodium hydroxide that is also found in many bleaches causes fiber degradation as well. Residual amounts of bleach not rinsed out will continue slowly degrading organic fibers in the presence of humidity.

Sheets and towels that rip easily demonstrate the costs of laundering with bleach. Hot water increases the activity of the bleach, owing to the thermal decomposition of hypochlorite which ultimately generates environmentally-undesirable chlorate.

It is best to consult with your chemical supplier and Laundry system designer for best outcomes.

How to wash new towels
  • Always launder towels before using them for the first time.
  • During this first wash, add one half to 1 cup of white vinegar to the wash water. This will help set the dyes and result in increased colorfastness.
  • Use less detergent than is normally recommended -- about half is generally sufficient.
  • Do not use bleach.
  • Never use fabric softeners in the first wash as they will decrease the towel's ability to absorb water. Fabric softner also enables pulled threads.
How to wash Towels

To keep your towel in optimum condition it is important that you always follow the washing instructions as set out on the care label sewn into the towel.

  • Use the recommended water temperature and wash cycle.
  • Do not dry clean.
  • Always wash deep or bright colours separately.

Almost all commercial washing powders on the market contain optical brightening agents (OBA’s) which are designed to keep ‘whites’ looking white. However, they may also fade some dyed colours, especially lighter dyed shades.

This can be minimized by following by following manufacturer’s washing instructions. However, to ensure that no fading occurs and that your towels remain bright and vibrant, try to use a detergent that does not contain OBA’s and wash towels separately.

Do not use detergents or chemicals which contain chlorine or other bleaching agents.

Do not under or overload your washing machine and use the manufacturer’s recommended amount of detergent. The chemicals in detergents are concentrated and can cause discolouration if too much is used. We do not recommend the use of bleach, as it can aid chemical degradation of the cotton fibre. Unfortunately many detergents contain bleach in one of it's many forms.

It is acceptable to use fabric softeners, however softeners are fibre lubricants and overuse can cause the towel to become ‘super saturated’. This will reduce the ability of the towel to absorb water and give the towel a greasy handle. Over use of fabric softener increases the likelihood of pulled pile threads appearing.

The following recommendations will help in achieving the service life you would expect from your quality product:

  • Excessive temperatures in both washing and drying can result in high shrinkage levels and increased chemical action. We recommend laundering temperatures be kept as low as practically possible. Over drying can result in degradation and resulting in a harsh handle.
  • Both overloading and under loading machines will reduce wash efficiency and increase mechanical ware on towelling, resulting in worn edges.
  • Softeners can also cause a discolouration of white products during initial launderings. One or two launderings without softener will return the product to it’s original white.

CLEANERS & CLEANING AGENTS

Some cleaning items used in the bathroom can damage your towels resulting in reduced strength and may affect the colour. If your towel does come into contact with these products, you may minimize the effects by gently washing the affected area immediately with COLD water before laundering in the recommended way. Vinegar can stop the action that bleaches can have on cotton.

RETAINING ‘FLUFFINESS’

Tumble drying is the preferred method of drying for towels as this will assist in ‘fluffing’ the pile. Flatwork ironers are not recommended as they tend to flatten the pile.

PULLED THREADS

Most towels are woven not knitted, so pulled threads should be snipped off with a pair of sharp scissors. The towel will not run or unravel, and this will not be detrimental to the life of the product.

COLOUR VARIATION

As towels are dyed in batches, some slight variation in colour may occur between different batches of towels. Under normal circumstances this colour variation will not be noticeable.

Temperatures greater than 60degress centigrade during washing can reduce colour fastness for some dyed product, and is not recommended. In addition, chemicals used in pools such a chlorine can affect the colour fastness, so towels should be rinsed as soon as possible after use.

Remember – any towel which has not been cared for with attention to the recommended washing instructions, or which has been laundered over a long period of time with detergents containing optical brightening agents, may have altered in colour and appearance. Bear this in mind when matching colours with new towels.

Bedding Products

Am I putting bleach in my wash?

It is quite possible that you are adding bleach in your wash without knowing it. Bleach comes in a number of forms, and have simmilar properties. Many commercialy available laundry detergents contain bleaches without being labeled specificly.

Some pre wash water treatments also contain bleach. You may be doubling up the dose of bleach without ever adding "bleach" to your wash.

Names to look for..

  • Sodium Percarbonate
  • Hydrogen peroxide
  • Sodium carbonate
  • Hydrogen peroxide
  • Sodium carbonate peroxyhydrate
  • Sodium hypochlorite

The properties of Sodium hypochlorite bleach that make it effective for removing stains also result in cumulative damage to organic fibers such as cotton, and the useful lifespan of these materials will be shortened with regular bleaching.

The sodium hydroxide that is also found in many bleaches causes fiber degradation as well. Residual amounts of bleach not rinsed out will continue slowly degrading organic fibers in the presence of humidity.

Sheets and towels that rip easily demonstrate the costs of laundering with bleach. Hot water increases the activity of the bleach, owing to the thermal decomposition of hypochlorite which ultimately generates environmentally-undesirable chlorate.

It is best to consult with your chemical supplier and Laundry system designer for best outcomes.

How to care for Mattress Protectors

The small investment of a mattress protector can extend the life of your mattress by reducing staining and excessive wear. They are easily washable, providing additional hygiene, and add to your guest's sleeping comfort by providing a layer of softness.

Commercial laundering of mattress protectors

Care must be taken to fill machine to optimal capacity. Over filling will lead to poor washing outcomes and under filling can lead to damage of product.

Warm wash, Rinse well, Gentle spin. Warm dry.

Do not iron, and do not dry clean.

Extreme care needs to be taken when adding bleach to aid in keeping your protectors white. Many, if not all detergents already contain bleach in one form or another. Over use of bleach will reduce the life of your protectors.

How to care for Pillows

When you purchase a pillow we recommend that you also purchase a pillow protector in the correct size to match your pillow. The pillow protector offers an additional barrier against dirt and oil and will lessen the need for pillow cleaning. Having at least two pillow protectors per pillow will allow you to have one in the wash while the other is being used on the pillow. These protectors are available in inexpensive spun bonded or cotton quilted for a little more.

Pillows can be machine washed, but their treatment depends upon the fill and the outer casing.

Foam core pillow washing is not advised. Our spun bonded stain resistant case can be sponge cleaned, Dry flat and dry thorughly before reuse.

Synthetic/Polyester filled pillows

Gentle machine wash and a warm tumble dry. Dry thorughly before reuse.

Feather and down

Gentle machine wash and a warm tumble dry. Heat will destroy this fibre, so low heat is a must. It may take a long time to dry, but that is better than ruining it. A detergent designed for wool is most suitable.

How to wash a bedspread

To best care for your Bedspread periodic laundering is advised.

We suggest that a trip to a local Laundry where large machines are available. (both washing and drying)

Ensure that the capacity of the machine you are washing in is suffitient to efficiently wash the bedspread. If you fill the machine with one bedspread, the laundering will be ineffective.

Once the bedspread has been washed and extracted, you can dry it in a tumble dryer. Again, ensure that the dryer is large enough for propper tumble action to take place.

How to wash a Quilt

All of the quilts that we carry can be machine washed. Ensure that the machine you use is large enough to comfortablly launder the item. If you need to cram the quilt into your machine, it is likely you will not get a thorough wash. Use a mild detergent, one that is suitable for woolens.

A warm tumble dry, until completely dry. Drying time is affected by the type of fill. A Polyester filled quilt will take a relatively short time to dry, where a Feather down quilt will take longer.

It is better to wash a Feather Down quilt than to have it dry cleaned. Dry cleaning may remove neccessary fat & oils which can lower resiliency of down and possibly make the down more brittle.

How to wash sheets

The life of the product will increase if, during the wash cycle, the temperature of the water is kept as low as practicable. Generally chemical actions are increased with increase in temperature and could possible aid in chemical degradation of the product.

Washing of new products prior to first use should be done in water and detergent with adequate rinsing and no softener in the final rinse, as water alone may contain metallic ions which could discolour dyed products or cause ‘yellowing’ of whites.

Temperatures greater than 60oC during washing can reduce colour fastness for some dyed products and is not recommended.

Product shrinkage can increase if one or both washing and drying temperature are too high. For example sheeting shrinkages can increase above the currently accepted 10% warp and weft.

Whatever the type of detergent or chemical used, powder/liquid, we suggest that it should be pre-dissolved or mixed before addition of the soiled linen.

The wash cycle times required are essential for both the quality and efficiency of the wash and will depend on a number of factors.

  • Washer design and speed
  • Size of water inlets and pressure available
  • Size of dump valves or outlets
  • Degree of loading
  • Soil conditions
  • Chemical additions and mixing

We do not recommend the use of bleach, as it can aid chemical degradation of the cotton fibre and discolouration of the polyester fibre. However, if loss of whiteness does occur over a period of time with white sheeting products, the use of bleach including peroxide, chlorine or per borate based compounds can be used with reasonable care, but only to ‘lift’ that whiteness (hydrogen peroxide is the preferred option as it is more environmentally friendly). It is recommended that this should be done say, once every ten to twenty washes, depending on the degree of ‘yellowing’.

Rinsing should be repeated several times to remove all suspended soils, soaps, detergents and alkali. Inadequate rinsing will reduce the life of the product. Inadequate rinsing can leave bleaching agents to continue to act on the fibres.

After washing, as much water as possible should be removed from the products, either by hydro-extraction or by using a membrane press. This will result in reduced drying time and less energy costs.

Cotton is attacked by fungi and bacteria. Mildews for example, will feed on cotton fabric, rotting and weakening the material and cause bad odours. Mildews and bacteria will flourish on cotton under hot, moist conditions.

If disinfection of the soiled linen is required then normally, wash temperatures should exceed 70oC for a period of no less than 10 minutes. We recommend a chemical bacteriostat be used, in preference to the higher temperature.

Many brands of detergents contain optical brighteners which can affect the shade of dyed or tinted products, particularly pastel shades and should be avoided if at all possible. The use of optical whiteners should be for white products only and added to the final rinse. We recommend the use of non-optical detergents.

Tips for sheets
  • Use a gentle wash cycle and avoid using bleach to protect linens.
  • Use a mattress pad between mattresses and sheets to extend the life of both.
  • Pillow protectors can be bought and used to prevent frequent laundering of pillows.
What detergent should you use with your Quilt?

You should always use an unscented, liquid based, color-free detergent to wash your quilt, and refrain from using any detergent that contains a fabric softener. Fabric softeners can damage the fibres of the fill and aid in fible migration, so should be avoided.

A detergent that is suitable for woolens is a good choice.

Avoid useing bleach on your quilt. Bleach (in one of it's many forms) will lessen the life of your quilt more than it will aid in washing it.

Product Questions

Am I putting bleach in my wash?

It is quite possible that you are adding bleach in your wash without knowing it. Bleach comes in a number of forms, and have simmilar properties. Many commercialy available laundry detergents contain bleaches without being labeled specificly.

Some pre wash water treatments also contain bleach. You may be doubling up the dose of bleach without ever adding "bleach" to your wash.

Names to look for..

  • Sodium Percarbonate
  • Hydrogen peroxide
  • Sodium carbonate
  • Hydrogen peroxide
  • Sodium carbonate peroxyhydrate
  • Sodium hypochlorite

The properties of Sodium hypochlorite bleach that make it effective for removing stains also result in cumulative damage to organic fibers such as cotton, and the useful lifespan of these materials will be shortened with regular bleaching.

The sodium hydroxide that is also found in many bleaches causes fiber degradation as well. Residual amounts of bleach not rinsed out will continue slowly degrading organic fibers in the presence of humidity.

Sheets and towels that rip easily demonstrate the costs of laundering with bleach. Hot water increases the activity of the bleach, owing to the thermal decomposition of hypochlorite which ultimately generates environmentally-undesirable chlorate.

It is best to consult with your chemical supplier and Laundry system designer for best outcomes.

How to care for Mattress Protectors

The small investment of a mattress protector can extend the life of your mattress by reducing staining and excessive wear. They are easily washable, providing additional hygiene, and add to your guest's sleeping comfort by providing a layer of softness.

Commercial laundering of mattress protectors

Care must be taken to fill machine to optimal capacity. Over filling will lead to poor washing outcomes and under filling can lead to damage of product.

Warm wash, Rinse well, Gentle spin. Warm dry.

Do not iron, and do not dry clean.

Extreme care needs to be taken when adding bleach to aid in keeping your protectors white. Many, if not all detergents already contain bleach in one form or another. Over use of bleach will reduce the life of your protectors.

How to care for Pillows

When you purchase a pillow we recommend that you also purchase a pillow protector in the correct size to match your pillow. The pillow protector offers an additional barrier against dirt and oil and will lessen the need for pillow cleaning. Having at least two pillow protectors per pillow will allow you to have one in the wash while the other is being used on the pillow. These protectors are available in inexpensive spun bonded or cotton quilted for a little more.

Pillows can be machine washed, but their treatment depends upon the fill and the outer casing.

Foam core pillow washing is not advised. Our spun bonded stain resistant case can be sponge cleaned, Dry flat and dry thorughly before reuse.

Synthetic/Polyester filled pillows

Gentle machine wash and a warm tumble dry. Dry thorughly before reuse.

Feather and down

Gentle machine wash and a warm tumble dry. Heat will destroy this fibre, so low heat is a must. It may take a long time to dry, but that is better than ruining it. A detergent designed for wool is most suitable.

How to wash a Quilt

All of the quilts that we carry can be machine washed. Ensure that the machine you use is large enough to comfortablly launder the item. If you need to cram the quilt into your machine, it is likely you will not get a thorough wash. Use a mild detergent, one that is suitable for woolens.

A warm tumble dry, until completely dry. Drying time is affected by the type of fill. A Polyester filled quilt will take a relatively short time to dry, where a Feather down quilt will take longer.

It is better to wash a Feather Down quilt than to have it dry cleaned. Dry cleaning may remove neccessary fat & oils which can lower resiliency of down and possibly make the down more brittle.

How to wash sheets

The life of the product will increase if, during the wash cycle, the temperature of the water is kept as low as practicable. Generally chemical actions are increased with increase in temperature and could possible aid in chemical degradation of the product.

Washing of new products prior to first use should be done in water and detergent with adequate rinsing and no softener in the final rinse, as water alone may contain metallic ions which could discolour dyed products or cause ‘yellowing’ of whites.

Temperatures greater than 60oC during washing can reduce colour fastness for some dyed products and is not recommended.

Product shrinkage can increase if one or both washing and drying temperature are too high. For example sheeting shrinkages can increase above the currently accepted 10% warp and weft.

Whatever the type of detergent or chemical used, powder/liquid, we suggest that it should be pre-dissolved or mixed before addition of the soiled linen.

The wash cycle times required are essential for both the quality and efficiency of the wash and will depend on a number of factors.

  • Washer design and speed
  • Size of water inlets and pressure available
  • Size of dump valves or outlets
  • Degree of loading
  • Soil conditions
  • Chemical additions and mixing

We do not recommend the use of bleach, as it can aid chemical degradation of the cotton fibre and discolouration of the polyester fibre. However, if loss of whiteness does occur over a period of time with white sheeting products, the use of bleach including peroxide, chlorine or per borate based compounds can be used with reasonable care, but only to ‘lift’ that whiteness (hydrogen peroxide is the preferred option as it is more environmentally friendly). It is recommended that this should be done say, once every ten to twenty washes, depending on the degree of ‘yellowing’.

Rinsing should be repeated several times to remove all suspended soils, soaps, detergents and alkali. Inadequate rinsing will reduce the life of the product. Inadequate rinsing can leave bleaching agents to continue to act on the fibres.

After washing, as much water as possible should be removed from the products, either by hydro-extraction or by using a membrane press. This will result in reduced drying time and less energy costs.

Cotton is attacked by fungi and bacteria. Mildews for example, will feed on cotton fabric, rotting and weakening the material and cause bad odours. Mildews and bacteria will flourish on cotton under hot, moist conditions.

If disinfection of the soiled linen is required then normally, wash temperatures should exceed 70oC for a period of no less than 10 minutes. We recommend a chemical bacteriostat be used, in preference to the higher temperature.

Many brands of detergents contain optical brighteners which can affect the shade of dyed or tinted products, particularly pastel shades and should be avoided if at all possible. The use of optical whiteners should be for white products only and added to the final rinse. We recommend the use of non-optical detergents.

How to wash Towels

To keep your towel in optimum condition it is important that you always follow the washing instructions as set out on the care label sewn into the towel.

  • Use the recommended water temperature and wash cycle.
  • Do not dry clean.
  • Always wash deep or bright colours separately.

Almost all commercial washing powders on the market contain optical brightening agents (OBA’s) which are designed to keep ‘whites’ looking white. However, they may also fade some dyed colours, especially lighter dyed shades.

This can be minimized by following by following manufacturer’s washing instructions.

However, to ensure that no fading occurs and that your towels remain bright and vibrant, try to use a detergent that does not contain OBA’s and wash towels separately.

Do not use detergents or chemicals which contain chlorine or other bleaching agents.

Do not under or overload your washing machine and use the manufacturer’s recommended amount of detergent. The chemicals in detergents are concentrated and can cause discolouration if too much is used. We do not recommend the use of bleach, as it can aid chemical degradation of the cotton fibre. Unfortunately many detergents contain bleach in one of it's many forms.

It is acceptable to use fabric softeners, however softeners are fibre lubricants and overuse can cause the towel to become ‘super saturated’. This will reduce the ability of the towel to absorb water and give the towel a greasy handle. Over use of fabric softener increases the likelihood of pulled pile threads appearing.

The following recommendations will help in achieving the service life you would expect from your quality product:

  • Excessive temperatures in both washing and drying can result in high shrinkage levels and increased chemical action. We recommend laundering temperatures be kept as low as practically possible. Over drying can result in degradation and resulting in a harsh handle.
  • Both overloading and under loading machines will reduce wash efficiency and increase mechanical ware on towelling, resulting in worn edges.
  • Softeners can also cause a discolouration of white products during initial launderings. One or two launderings without softener will return the product to it’s original white.

CLEANERS & CLEANING AGENTS

Some cleaning items used in the bathroom can damage your towels resulting in reduced strength and may affect the colour. If your towel does come into contact with these products, you may minimize the effects by gently washing the affected area immediately with COLD water before laundering in the recommended way.

Vinegar can stop the action that bleaches can have on cotton.

RETAINING ‘FLUFFINESS’

Tumble drying is the preferred method of drying for towels as this will assist in ‘fluffing’ the pile. Flatwork ironers are not recommended as they tend to flatten the pile.

PULLED THREADS

Most towels are woven not knitted, so pulled threads should be snipped off with a pair of sharp scissors. The towel will not run or unravel, and this will not be detrimental to the life of the product.

COLOUR VARIATION

As towels are dyed in batches, some slight variation in colour may occur between different batches of towels. Under normal circumstances this colour variation will not be noticeable.

Temperatures greater than 60degress centigrade during washing can reduce colour fastness for some dyed product, and is not recommended. In addition, chemicals used in pools such a chlorine can affect the colour fastness, so towels should be rinsed as soon as possible after use.

Remember – any towel which has not been cared for with attention to the recommended washing instructions, or which has been laundered over a long period of time with detergents containing optical brightening agents, may have altered in colour and appearance. Bear this in mind when matching colours with new towels.

Tips for sheets
  • Use a gentle wash cycle and avoid using bleach to protect linens.
  • Use a mattress pad between mattresses and sheets to extend the life of both.
  • Pillow protectors can be bought and used to prevent frequent laundering of pillows.
What detergent should you use with your Quilt?

You should always use an unscented, liquid based, color-free detergent to wash your quilt, and refrain from using any detergent that contains a fabric softener. Fabric softeners can damage the fibres of the fill and aid in fible migration, so should be avoided.

A detergent that is suitable for woolens is a good choice.

Avoid useing bleach on your quilt. Bleach (in one of it's many forms) will lessen the life of your quilt more than it will aid in washing it.